Returns & Cancellation

We are committed to making our customers happy, sometimes however, things do not always go to plan and you may need to return your order.

Please contact us first by emailing your request to info@brutestatus.co.uk for instructions on how to return your order. Please do not ship your item if you haven’t been provided with the specific return instructions, as you will need to be provided with an RMA number in order for us to process your return.

Returns must be received within no later than 30 days from the original delivery date, and each return item must be unused, undamaged and returned in its original packaging. Any returns received after 30 days from receipt will not be processed for refund. 

Please note that we are not liable for goods which are sent to third parties. If customers do wish to hand over goods to a third party, we advise you please check these goods beforehand.

Please note we do not provide prepaid shipping labels/packages to send orders back to us. You must send unwanted product(s) to us at your own expense and ensure you choose an appropriate way of postage (insured if relevant) to ensure we receive the product(s) undamaged and in its original packaging. We recommend using DPD, DHL or UPS Express.

Refunds will be issued to the original method of payment within 5 to 10 business days of receiving the returned product(s). In cases where the product(s) is returned without its original packaging, and/or damaged, and /or used, we will not be able to provide a refund or any reimbursement. Brute Status Ltd. reserve their right to refuse issuing a refund if any of the conditions set out in this Return Policy are not met by the party returning the unwanted product(s).

By returning any unwanted product(s) you agree to be bound by the terms of this Return Policy.​

PLEASE NOTE WE CANNOT ACCEPT RETURNS ON WHEELS WHICH HAVE HAD TYRES FITTED, EVEN IF THEY WERE FITTED BY OURSELVES.