FREE STANDARD SHIPMENT
We offer free standard shipment of orders for delivery in the UK mainland. If your order is subject to additional courier charges, we will contact you before your order is processed to request payment of the additional charges requested by the courier.
Shipment times vary depending on your location. We do our best to dispatch all orders within a day of an order being placed or the next working day (if weekend or Bank Holiday). Please use the tracking number provided to track the progress of your order. In the event of an unsuccessful delivery attempt, please liaise with your local courier depo to find out the location of your parcel and to discuss your delivery option. It is your responsibility (as the purchaser) to ensure we have your correct contact details and the delivery address to ensure a successful delivery.
In the event where the delivery is refused, or the delivery address is incorrect, the order will be sent to us. In these circumstances, the order will be subject to our standard return policy (in that it has to be undamaged, unused and in its original packaging). In addition, you will be responsible for payment of the delivery costs incurred by us in sending the order to you (the buyer). Such delivery costs will be deduced from the total value of refund (if any) we are due to issue to you after inspecting the product(s) in line with our standard return policy.
Please note that orders placed during national holiday (including Christmas and/or Easter) will be processed as soon as possible but no earlier than the first business day after such national holiday.
SHIPMENT ABROAD
If you’d like to place an order for shipment outside of the UK mainland, please email us at info@brutestatus.co.uk or call us on 01785907884 in order to discuss your shipment options and costs.
Please note orders outside of the UK mainland will be subject to the relevant custom regulations. We (Brute Status Limited as the seller) will ensure compliance with the relevant custom regulations relating to export prior to shipment of your order from our warehouse. Further, it will be your responsibility (as the purchaser) to comply with the relevant custom regulations on import that will include making any payments (as may be applicable) relating to importing product(s) to the country of your destination. Each country has different import laws and therefore we will not be able to advise you in relation to such laws for the country of your destination. If, for whatever reason, you fail to comply with the applicable custom laws and the order is returned to us, we will not be able to issue a refund for the costs of shipment that you have paid for the order in question.
